Help
Support
The quickest way to reach a person is email. Write to asterstudio9@gmail.com and you will hear back.
Where do I start?
Tap Begin, read or skip the short opening, and sign your name or choose Stay anonymous. On the desk, tap the envelopes and open the first letter. In the chamber, set the two dials and tap Let it grow. You can tap Keep it at any time to finish the crystal.
I cannot work out a letter. Is there a hint?
Yes. While a letter is open, its hint sits in the caption under the crystal.
What does “% of cloud” mean?
How much vapour the chamber holds, compared with the wettest air an ordinary cloud holds at that temperature. 100 % is a cloud at its wettest.
I set the same air twice and got two different crystals. Is that a bug?
No. The same air grows the same form, but no two crystals come out quite alike. Real snow is the same.
What does the purchase include?
The first two letters are free. One purchase opens letters three to six and the ending. It is a single purchase, not a subscription.
How do I restore my purchase?
Tap a sealed envelope and choose Restore purchases, or open About by tapping the Nakaya wordmark in the chamber and choose Restore purchase. Use the same Apple Account you bought with. Refunds are handled by Apple at reportaproblem.apple.com.
How do I turn the narration on or off?
The narration is off until you turn it on. Tap the speaker button during the opening. Nakaya remembers your choice, and the ending follows it.
Does Nakaya need an internet connection?
No. The crystals are grown on your phone. The App Store needs a connection only to buy or restore the purchase.
If I delete the app, do I lose my crystals?
Yes. Your crystals and progress are stored only in the app on your phone, and deleting the app deletes them. Your purchase is kept by Apple and can be restored.
Accessibility
Nakaya supports VoiceOver, Dynamic Type and Reduce Motion. If something does not work the way you need it to, please write; accessibility reports are always welcome.
Still stuck?
Email asterstudio9@gmail.com with your iPhone model, your iOS version and a short note about what happened.